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A customer is sitting on her couch and feeling upset because her package has arrived damaged.

The True Cost of Damage

It's More Than Just an Upset Customer

Packaging may seem like a minor detail in the overall process of delivering goods to consumers, however the reality is quite the opposite. Manufacturing resources, primary packaging, shipping materials, distribution channels, and the shipping cycle all play a vital role in the total environmental impact of a single product.

Every time a product is broken or damaged in shipping, the resources to replace the item can more than double a products' sustainability impact. In addition, brand reputation can be shattered and cause consumers to have a poor perception of product quality. 

Download our infographic to learn about five key areas that are critically impacted by a damaged product in shipping. 


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